The economic environment and post 2008 regulatory environment has brought with them many challenges to banks.
While Treasury itself has grown year over year, banks are not necessarily seeing a growth in fees. Adding the complexity of the payment infrastructure and diversity of options customers have, it comes as no surprise that growth is being driven by acquiring customers from competition.
“By the time we launch the next generation functionality, the customer has moved on to something else. And honestly, it’s not that the customer is moving too fast, it’s just that we are stuck launching this thing too slow!”